Maintenance & IT support
Your software and IT, fully managed after launch.
Helpdesk, application support, monitoring and patching for systems we built or inherited, with clear SLAs.
What clients see in the first 90 days
- Defined response and resolution SLAs, 24/7 options
- Fewer production incidents, faster recovery
- Continuous improvement instead of slow decay
- One partner for software and IT support, no vendor handoffs
What we deliver
Every engagement is structured to be transparent, flexible, and affordable. Whether you build custom software or subscribe to a ready-made platform, the same NeosTech team handles delivery and ongoing IT support.
Fixed-scope
Defined requirements, defined price, defined timeline. No surprises. Best when scope is well understood upfront.
Time & materials
Best when requirements will evolve — you pay for delivered sprints, not a locked spec. Transparent weekly reporting.
Dedicated pod
A standing team embedded in your roadmap on a monthly retainer. Scales up or down as your needs change.
- 1Discovery1-2 weeks
- 2Architecture & estimate1 week
- 3Build in two-week sprints8-20 weeks typical
- 4Deployment & hardening1-2 weeks
- 5Ongoing SLA supportContinuous
- Full source code and IP ownership
- Architecture documentation
- A deployed production system
- A runbook for your internal team
- An ongoing maintenance SLA, if you choose it
Ready to scope this out?
We'll return a written point-of-view and a transparent, affordable plan within two business days.