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Logistics · Case study
Rebuilt a national brokerage's dispatch platform in 9 months
A top-25 US freight brokerage was losing loads to a slow, brittle dispatch stack. We rebuilt it on a modern event-driven architecture with real-time carrier tracking and dynamic pricing.
62%
Faster load-to-book
3.4x
Uplift in dispatcher throughput
-71%
Reduction in system incidents
Challenge
Dispatch ran on a decade-old monolith with nightly batch jobs. Carrier status came in by phone, pricing was set from stale rate tables, and peak-season load volume regularly took the system down mid-shift. Brokers were losing loads to competitors who could quote in minutes.
Approach
- Two-week discovery mapping dispatch, carrier ops, and pricing against real load data.
- Strangler-fig migration: new event-driven services alongside the monolith, cut over module by module with zero downtime.
- Real-time carrier tracking via ELD and telematics integrations, replacing check-call phone workflows.
- Dynamic pricing engine fed by live lane, capacity, and historical margin data.
- Load and chaos testing against peak-season volumes before every cutover.
Outcomes
- Load-to-book cycle cut from hours to minutes, with quoting inside the customer's decision window.
- Dispatchers handle 3.4x the load volume without headcount growth.
- Peak-season incidents down 71%; no unplanned outage since cutover.
- Platform handed over with runbooks, dashboards, and an in-house team owning deploys.
Stack
TypeScriptNode.jsPostgresKafkaAWSReact