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Healthcare · Case study
HIPAA-ready care coordination platform for 40 clinics
A specialty healthcare network needed a single care coordination platform to replace six disconnected tools. We shipped a HIPAA-ready platform with clinical workflow, e-consent, and reporting.
9 hrs
Clinician time saved per week
-48%
Reduction in missed follow-ups
14
Weeks to SOC 2 readiness
Challenge
Forty clinics coordinated care across six disconnected tools — scheduling, referrals, consent, messaging, and two separate EHR instances. Follow-ups fell through the gaps, and every audit required manual evidence gathering across systems.
Approach
- Clinical workflow shadowing in four representative clinics before writing a line of code.
- FHIR-based interoperability layer to unify records across both EHR instances.
- Care coordination workflow with task ownership, escalation, and closed-loop referral tracking.
- Digital e-consent with tamper-evident audit trail and role-scoped PHI access.
- HIPAA controls and SOC 2 evidence automation built in from sprint one, not retrofitted.
Outcomes
- Nine clinician hours per week returned to patient care instead of system-switching.
- Missed follow-ups down 48% through closed-loop referral tracking.
- SOC 2 readiness reached in 14 weeks with automated evidence collection.
- Six tools retired; one platform now the system of record for care coordination.
Stack
Next.jsPythonFHIRSnowflakeAWS HealthLake